Refund Policy

Last updated: September 21, 2026

1. Scope

This policy applies to every purchase of Ledyvas — a one-time license (Ledyvas Professional, Ledyvas Analytics Métrica) or a monthly or annual subscription (Ledyvas Enterprise, Ledyvas Ultimate) — regardless of the platform used to purchase it (website, Gumroad, Paddle, PayPro Global, or any other authorized channel).

2. Free trial and final sales

Ledyvas offers a 14-day free trial (15 days for Ledyvas Analytics Métrica) with all features (no credit card required), so you can decide with full confidence whether it is right for your business. For this reason, purchases made after the trial are final: once you buy a license or a monthly or annual subscription, it is not refundable for a change of mind, for not having used the software, or for a partial period. Ledyvas is delivered immediately as complete digital access (license code + installer).

3. When a refund applies

We refund your purchase only if the software fails: that is, if Ledyvas does not work as described and we cannot resolve the problem after you report it to us. In that case we refund the license or the subscription period you paid for. No refund applies in any other case.

Where the law or the payment provider that processed your purchase requires a refund (for example, in cases of fraud or an unauthorized payment), it will be handled as required. Nothing in this policy limits rights you have under mandatory law.

4. How to request a refund

Write to us at info@ledyvas.com as soon as you detect the problem, with your name, the email used for the purchase, the purchase platform (website, Gumroad, Paddle, PayPro Global, etc.), and a description of the failure (Ledyvas version, what happened, and a screenshot or error message if possible). We will first try to fix it; if we cannot resolve it, we will process the refund.

5. Processing time

Approved refunds are processed within 5 business days of confirmation, through the same payment method used for the original purchase (subject to each payment platform's own timelines).

6. Changes

We may update this Refund Policy at any time. Changes will be published on this page with an updated date, and won't affect purchases already made under the version in effect at the time of purchase.

7. Contact

For any questions about refunds, write to us at info@ledyvas.com.